Merchant dispute evidence and response guides

Use these guides to prepare a merchant response to a payment dispute. Start with the actual claim, deadline and records for the transaction.

Prepare a response

• Write the dispute response
• Check the evidence

Use the tools

The PDF formatter prints your approved narrative and evidence index. It does not include source files or submit the response. Use the agent guide to separate review, formatting and processor submission.

Run the workflow

• Submit evidence in Stripe
• Assign owners and approvals

Customer purchase problems

If you are the cardholder, use the buyer’s card-dispute guide or the return guide.

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