Turn your merchant response and evidence list into a PDF. Enter the text you want printed, add your business details and download the document.
The exporter formats your text. It does not write or verify the response, attach source documents, check processor rules or submit a dispute. The issuer decides the outcome.
Prepare the response
Start with the claim and records for this transaction. Write a factual response and check your evidence before exporting. You can use the main Pingpong review app to examine a draft; PDF generation is a separate step.
Create your evidence PDF
What is included
- Business name and optional logo, if the supplied PNG or JPEG can be loaded.
- Case details, including the dispute ID, reason code and amount you enter.
- Your narrative and a numbered list of the evidence descriptions you provide.
The file does not include the invoices, screenshots or delivery records named in your list. Add the actual evidence through your processor’s submission process. A logo and PDF layout do not establish that a claim is supported.
Before submitting
Check the PDF for missing text, incorrect dates and unsupported assertions. Follow your processor’s requirements for accepted files, size, page count and the response deadline. For Stripe, use its evidence submission guide.
API access
The same exporter accepts JSON at POST /api/dispute-evidence-pdf. See the request fields, authentication and limits. Business API access is separate from a web review subscription.