Open the dispute in Stripe and read the claim, category and deadline before drafting. Use the transaction’s records to decide whether to accept or challenge it.
Prepare the response
Choose the source records that address the complaint. Compare the narrative with the evidence checklist. A delivery record may answer a delivery question but leave a separate product-quality complaint unresolved.
Check the files
Stripe’s response guide specifies a combined file-size limit of 4.5 MB and a combined 19-page limit for Mastercard evidence. It also says reviewers do not follow external links. Include readable evidence in the submitted files and confirm the current requirements in Stripe before upload.
Make the final submission
Stripe says the response cannot be amended after submission. Review the complete response and supporting files together before confirming it. Keep a copy and check the resulting status in Stripe.
Use Pingpong for preparation
You can ask the review app to examine a draft for unsupported claims. The PDF tool formats approved text and an evidence index. It does not attach source files or submit anything to Stripe. For API integration, see the workflow guide.