Not legal or financial advice. Checklists are packing habits, not Visa Compelling Evidence statutes, not Mastercard manuals, and not a substitute for the evidence fields on your processor notice. Merchant defense only. This page does not coach cardholders on filing chargebacks.
A dispute reviewer opens a case with a reason code and a clock. Soft packs fail socially: label-created screenshots, catalog heroes, Slack gossip the buyer never saw, and a polite letter that argues the wrong story. A checklist is the opposite social object. It forces you to name each file, what it proves, and whether a stranger can skim it.
Use this lander as the packing table of contents. Then write the narrative on write your dispute description. Generate the letterhead PDF on win disputes (form live; first PDF free; Plus $19.99/mo includes 5; extras $12 or 10-pack $99; Pro 25/mo). Call the same path from an agent via dispute evidence API (POST /api/dispute-evidence-pdf). Compelling language: compelling evidence for chargebacks. Package: chargeback documentation package. Upload: Stripe dispute evidence upload. Pays for itself: pays for itself. Hub: dispute cases.
Use Pingpong to pressure-test the checklist. Paste reason code, claim, inventory, and deadline. Default chain: Grok, then Perplexity, then ChatGPT, then Gemini, then Claude. Later labs mark soft claims and missing files. Brand: Pingpong at pingpongit.com. Not getpingpong.ai.
First eligible web review free. Web Plus $19.99/month, Pro $124.99/month. iOS three free, Plus $24.99, Pro $59.99. Start on pingpongit.com. Pricing. Pays-for-itself framing. No invented win-rate percentages.
Checklist before you hit Submit
- Reason code and claim: restated in the cardholder's words, not your internal slang.
- Due date: copied from the live dashboard (see chargeback response deadline).
- Order facts: order ID, date, amount, SKU or SOW, shipping or access method.
- Delivery or access proof: status that shows receipt or login, not only label created.
- Customer communications: chats, emails, cancel or refund attempts the buyer could see.
- Policy language: excerpts visible at purchase (returns, digital access, subscription terms).
- Authorization notes: only when the code cares about fraud or auth (AVS/CVV, 3DS, device), without overstating.
- Credits already issued: refund IDs, partial credits, store credit, replacements.
- Evidence index: short list mapping each attachment to a claim paragraph.
- Tone check: no lectures, no insults, no inventing proof you do not have.
Hard line: if the sale was wrong, refund and close. Do not run fiction through the checklist.
How Pingpong turns a checklist into a submit-ready pack
Dump the checklist items as one question. Ask: write my merchant dispute description, mark each inventory item compelling vs soft for this code, and list what to omit. Keep survivors. Paste into the processor, or generate letterhead via win disputes / dispute evidence API.
Architecture: Sequential vs parallel AI. Framing: AI second opinion. Debias: Debias AI. Related habit: Catch AI mistakes before you commit.
Paste shape
Processor NAME. Dispute ID. Reason code. Amount. Order ID. Cardholder claim. Checklist inventory with status for each file. Deadline DATE. Ask: map checklist to a dispute description and evidence index; flag soft items; list omissions. Do not paste full PAN, CVV, bank passwords, or government IDs you are not allowed to store.
When to skip
Skip pocket-change accepts, counsel-owned cases, and clear gaps you should remedy without theater. Save the free review for mid-ticket packs where soft screenshots still look "fine" to one model.
Related
Hub: dispute cases. Write: write your dispute description. CASE MAKER form: win disputes. Agent API: dispute evidence API, API for agents, Stripe dispute API. Compelling: compelling evidence for chargebacks. Deadline: chargeback response deadline. Stripe how-to: how to respond to a Stripe dispute. Fee: Stripe dispute fee. Myths: chargeback win rate myths. AI: AI chargeback response. Stripe evidence: Stripe dispute evidence. Neighbors: respond to a chargeback, cardholder dispute addendum, dispute representment. Buyer-side: before you file a chargeback. Pricing. Also: partial dispute response, chargeback rebuttal letter, merchant representment letter. Also: chargeback evidence timeline, Visa Compelling Evidence checklist, Mastercard compelling evidence; submit chargeback evidence, Stripe dispute notification, chargeback alert response, merchant dispute workflow, Stripe dispute evidence examples, chargeback defense playbook. Also: chargeback case file, chargeback narrative writing, Stripe dispute evidence template. Also: dispute evidence cover letter, chargeback evidence organization, Stripe dispute reason codes. Also: merchant chargeback checklist, chargeback refund vs dispute, Stripe dispute categories.
Build the pack now
Open pingpongit.com or write your dispute description. Run the checklist through five labs. Export letterhead on win disputes when you want the PDF. Agents: dispute evidence API. Submit on time. Continue on Plus or Pro when the chain earns a seat. Or the App Store.
Again: not legal or financial advice. A checklist is how operators organize evidence. It is not a win guarantee. Merchant defense only.