Confirm the return instructions before sending the item. Save the deadline, the authorized return address and the amount you expect back.
What to check
- Check what starts the return window and whether the seller must receive the parcel by the deadline.
- Request any required return authorization and label.
- List required packaging, accessories and condition requirements.
- Calculate deductions such as shipping or a disclosed restocking fee.
- Keep photos, the drop-off receipt and tracking until the refund is resolved.
If the item arrived damaged or differs from the listing, describe that issue when requesting instructions. The process may differ from a change-of-mind return. Do not let an AI estimate replace the date in the seller’s response.
Review the documents with Pingpong
Paste the relevant terms and your question into Pingpong. Ask for a review you can check against the original documents.
Read this order confirmation and return policy. Calculate the deadline from the stated rule, list the return steps and show the expected refund. Flag ambiguous deductions and questions for support.
AI can miss details or use outdated information. Confirm the answer with the seller or provider before acting.