Ask the seller to identify the policy and calculation behind the restocking fee. Compare that response with the terms saved when you ordered.
What to check
- Check whether the fee applies to your item, condition and reason for return.
- Confirm whether it is a fixed amount or a percentage, and what amount the percentage uses.
- Add return shipping and any other proposed deduction.
- Keep the purchase-time terms and the seller’s explanation.
A fee dispute needs the applicable facts. If the item is defective or was misdescribed, explain the problem and request a written answer about the return terms. Local consumer rights may affect the result; seek help from the relevant consumer protection office when needed.
Review the documents with Pingpong
Paste the relevant terms and your question into Pingpong. Ask for a review you can check against the original documents.
Use this purchase-time policy and support response to calculate the proposed refund. Identify the clause cited for each deduction and draft a short question about any mismatch.
AI can miss details or use outdated information. Confirm the answer with the seller or provider before acting.