Document the damage and contact the seller promptly. Keep the packaging while you confirm the required next steps.
What to check
- Photograph the parcel, label, packing material and damaged item when safe.
- Compare what arrived with the order and listing.
- Describe the damage, delivery time and any missing parts.
- Request written return, replacement or claim instructions.
- Keep the case number and any collection or shipping receipt.
A partial refund only helps if you can safely use the item and accept the remaining problem. Do not use a damaged electrical or otherwise unsafe product while waiting for a response.
Review the documents with Pingpong
Paste the relevant terms and your question into Pingpong. Ask for a review you can check against the original documents.
Use these delivery records to draft a factual support request. Identify the damage, requested resolution and attachments. Leave out speculation about who caused it.
AI can miss details or use outdated information. Confirm the answer with the seller or provider before acting.