War-game a moderation queue SLA by testing whether staffing capacity, review gates, and freeze deadlines still shrink soft ages when several report classes share one queue and the next safety chart is close.
Moderation queue SLAs fail when "on time" means a checkbox without a decision artifact, when teams dual-count a draft as both reviewed and live, and when money-adjacent creator paths still pin to one thin roster because the map is incomplete. The review needs one written inventory of report classes, one owner who can deny a risky skip, and a documented consequence when a failed review ages past the deadline.
Assemble the queue packet
List report classes by surface, weekly volume, review gate, last age-skip reason, owner of record, and evidence required to keep the SLA. Attach open findings, overdue drafts, and any emergency waiver in the last quarter. Name which classes are out of scope and why. If a payments-adjacent creator class is omitted, show the residual risk in the same packet.
Decide allow, revise, or hold in advance. Include the fields that compute overdue-review status so two reviewers reach the same label from the same exports.
Claim matrix
| Claim | Evidence required | Fail condition |
|---|---|---|
| Class is staffed | Named reviewer roster and measured time-to-first-touch | Roster is empty or still points to a single untested operator |
| Age is complete | Queue export showing first-touch and close for the claimed fields | Ticket closed while export still shows unworked |
| Priority is unique | Sample reports proving no double-booked lane | Priority invents uniqueness the queue never enforced |
| Override is controlled | Logged use with time-bound restore of review | Shared override or unlogged use |
Walk four cases in Pingpong: a surface still pinned to one overloaded roster, an age that left a member path live without safety review, a class that mixed batch and interactive reports, and a request to skip a money-adjacent creator because volume is rare. Start from the documented SLA language. Ask who can extend a freeze window and which export proves review. Any step that depends on an unnamed person becomes a queue condition.
Replay one prior delayed-review incident under the proposed rules. If the incident would still age without a reverse owner, revise the rules before calling the SLA ready.
Pair with the community ops lead seat, a community guidelines rewrite stress test, and a report queue SLA review. More operating decisions live in the war-game decisions hub.
Close only when on-time and blocked labels can be reproduced from stored exports without a verbal override.