Follow the Visa case notice and your processor’s instructions for the required evidence and response.
Check the case
- Confirm the code and current case stage.
- Read the complaint and requested records.
- Reconcile the transaction and any refund.
- Confirm final submission in the processor.
A generic response template cannot establish that the applicable network requirements are met. Review the actual claim and records.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.