Not legal or financial advice. Visa Compelling Evidence language, including Compelling Evidence 3.0 (CE 3.0), lives in Visa and processor docs that change. This page is a merchant packing checklist for CE-style fraud cases. It is not official Visa text, not a compliance certificate, and not a win guarantee. Merchant defense only. It does not coach cardholders on filing chargebacks. No invented win-rate percentages.
A Visa card-not-present fraud dispute lands. Ops opens a shared doc titled "CE checklist" and pastes two prior orders, a device ID that might match, and a polite letter. Nobody asks whether the prior sales are undisputed, inside the live window, or actually matching the elements Visa materials care about. The social object is a table of candidate proof, not a buzzword. That is the moment this checklist is for.
People searching Visa Compelling Evidence checklist, CE 3.0 checklist, or Visa compelling evidence for merchants usually get vendor PDFs and processor field guides. Useful. This page is narrower. It lists what to gather before you claim a CE-shaped pack, then routes you into Pingpong: CE 3.0 explainer, general compelling habit, and CASE MAKER letterhead.
Primary CTAs: Compelling Evidence 3.0, compelling evidence for chargebacks, win disputes. Also: pays for itself, write your dispute description, API for agents, dispute evidence API, Stripe dispute API. Hub: dispute cases.
Brand: Pingpong at pingpongit.com. Not getpingpong.ai. First eligible web review free. Web Plus $19.99/month, Pro $124.99/month. iOS three free, Plus $24.99, Pro $59.99. Start on pingpongit.com. Pricing.
Checklist before you claim a Visa CE-style pack
- Confirm shape: Visa CNP fraud-shaped dispute (often discussed under Visa dispute condition 10.4 / Other Fraud - Card-Absent Environment). Consumer disputes (not-received, not-as-described, credit-not-processed) usually need other evidence paths. See Compelling Evidence 3.0.
- Processor eligibility: Dashboard or acquirer says CE / enhanced evidence is available or worth attempting. Do not invent eligibility.
- Prior undisputed orders: inventory with dates, amounts, order IDs, and status. Prefer clean history over thin matches.
- Live time window: prior sales fall inside the window your live Visa / acquirer docs require (commonly discussed as roughly 120 to 365 days before the dispute date; confirm, do not freeze a blog number).
- No active fraud on priors: priors used as evidence should not carry an active fraud report or active fraud dispute per live rules.
- Matching elements: at least two matching data elements between disputed sale and priors, with IP address or device ID / device fingerprint among the elements Visa materials emphasize. List what you actually have.
- Standard pack still built: customer communication, product description, delivery or access logs, refund policy the buyer could see. CE is not a substitute for ordinary compelling proof if qualification fails.
- Evidence index: short map from each attachment to the claim paragraph.
- Tone check: no lectures, no invented device IDs, no win-rate claims.
Hard line: legitimate defense of real sales only. If you cannot meet criteria honestly, use the ordinary compelling pack or accept. Do not run fiction through the checklist.
How Pingpong turns the checklist into a submit-ready narrative
- Paste reason / condition, claim, prior-order table, matching elements, and standard inventory into one question.
- Ask: which items qualify versus soft for a Visa CE-shaped case; what to omit; write my merchant dispute description.
- Default chain: Grok, then Perplexity, then ChatGPT, then Gemini, then Claude. Edit survivors.
- Shape letterhead on win disputes (first PDF free; Plus $19.99/mo includes 5; extras $12 or 10-pack $99; Pro 25/mo) or call dispute evidence API.
General packing habit (all networks): compelling evidence for chargebacks. Broader checklist: chargeback evidence checklist. Visa response: Visa dispute response. Visa map: Visa chargeback reason codes.Visa map: Visa chargeback reason codes.
Paste shape
Processor NAME. Dispute ID. Visa reason / condition if shown. Amount. Cardholder claim. Prior undisputed order IDs with dates, amounts, matching elements (IP, device, email, shipping, account ID), and status. Standard evidence inventory. Deadline DATE. Ask: write my merchant dispute description for a Visa Compelling Evidence style pack; mark qualifying versus soft; list omissions. Do not invent matching elements. Do not invent a win probability. Do not paste full PAN, CVV, bank passwords, or government IDs you are not allowed to store.
When to skip
Skip when the code is not fraud CNP, when you have no prior history, when counsel owns the case, or when the Dashboard already says not eligible. Save the free eligible review for mid-ticket Visa fraud packs where two thin prior orders still look "fine" to one model.
Related
CE 3.0: Compelling Evidence 3.0. General compelling: compelling evidence for chargebacks. CASE MAKER: win disputes. Write: write your dispute description. Timeline: chargeback evidence timeline. Mastercard framing: Mastercard compelling evidence. Checklist: chargeback evidence checklist. Package: chargeback documentation package. Visa map: Visa chargeback reason codes. Friendly fraud: friendly fraud chargeback response. Deadline: chargeback response deadline. Pays for itself: pays for itself. Agent hub: API for agents, dispute evidence API, Stripe dispute API. Hub: dispute cases. Buyer-side: before you file a chargeback. Pricing.
Check the pack; then write
Start now: open pingpongit.com, paste the CE checklist and prior-order table, run one Pingpong. Keep survivors. Shape letterhead on win disputes. Read the careful explainer on Compelling Evidence 3.0. Broader habit: compelling evidence for chargebacks. Continue on Plus when the ritual sticks. Or the App Store.
Again: not legal or financial advice. Confirm every Compelling Evidence criterion in live Visa and processor docs. Merchant defense and evidence quality only. No consumer dispute coaching. No win-rate promises.