Use the Visa code in the actual notice and your processor’s current reference to identify the response requirements.
Check the case
- Record the complete code and description.
- Read the customer statement.
- Check the payment method and case stage.
- Gather records that answer the identified claim.
Do not reuse a code from a similar-looking Mastercard or other network case. If the code and complaint appear inconsistent, ask the processor to clarify.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.