Merchant disputes

Check evidence before final submission

Review the response and supporting files together before sending them through the processor.

Check the case

  • Confirm the case ID and amount.
  • Open the final files and check legibility.
  • Verify current file limits and accepted formats.
  • Confirm approval and the submission deadline.

Save the exact version submitted and the processor receipt. Uploading a file and finalizing a response can be different steps.

Prepare the source record

Use the evidence checklist and submission workflow. For writing, see the response guide.