Review fraud-screening records as one part of the transaction history when preparing a dispute response.
Check the case
- Record the relevant rule or review decision.
- Check the payment’s authentication data.
- Read the customer’s specific complaint.
- Collect fulfillment and support records where relevant.
A payment passing a fraud screen does not establish delivery, product quality or customer authorization. Explain the underlying records and their limits.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.