Read the current status together with the case stage, available actions and evidence history.
Check the case
- Identify whether the case is an inquiry or chargeback.
- Check whether a response is still required.
- Confirm any submitted evidence.
- Read the outcome and reconcile balance changes when available.
Use Stripe’s current status definitions. An internal label such as “done” should not hide a case that is still awaiting an issuer decision.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.