Open the actual Stripe case and assign an owner before drafting a response.
Check the case
- Match the notice to the dispute and payment.
- Read the claim and deadline.
- Check whether another team member is already handling it.
- Start an evidence list with named owners.
Use the case state to guide the next step. An email notification may no longer reflect the latest refund, submission or outcome.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.