Not legal or financial advice. Stripe Dashboard evidence field labels and acceptance rules change. Confirm every field and due date in your live Stripe Dashboard and Stripe docs. This page is merchant-side: what common Stripe dispute evidence fields are for, and how to fill them without soft claims. It does not coach cardholders on filing chargebacks. No invented win-rate percentages.
Ops opens the dispute. A wall of fields. Product description. Customer name. Shipping tracking. "Uncategorized file." Someone pastes the same PDF into three slots. Finance wants Submit before the due date flips red. The social object is field literacy: which box answers this claim, which stays empty honestly, which gets the letterhead narrative.
People searching Stripe dispute evidence fields, Stripe chargeback evidence fields explained, or what to put in Stripe dispute evidence usually get API schemas mixed with consumer results. This page stays merchant-only. It orients field groups, then routes into the section template, upload last mile, agent API, and CASE MAKER.
Primary CTAs: Stripe dispute evidence template, Stripe dispute evidence upload, dispute evidence API, win disputes. Also: pays for itself, write your dispute description, API for agents, Stripe dispute API. Hub: dispute cases.
Pays for itself: one mid-ticket case where correct field mapping replaced a dump of unmapped screenshots routinely covers a long stretch of Plus plus a handful of evidence PDFs. Fee framing: pays for itself. No fake guarantees.
Brand: Pingpong at pingpongit.com. Not getpingpong.ai. First eligible web review free. Web Plus $19.99/month, Pro $124.99/month. iOS three free, Plus $24.99, Pro $59.99. Start on pingpongit.com. Pricing.
Field groups (orientation only)
Labels below are orientation. Your Dashboard wins if anything differs. Categories: Stripe dispute categories. Reason labels: Stripe dispute reason codes. Section checklist in prose: Stripe dispute evidence template.
- Product and service context. What was sold, SKU or plan name, description the buyer could see. Match the claim type (not-as-described needs description match; not-received needs fulfillment story).
- Customer identity fields. Name, email, billing address as stored for the sale. Do not invent identity. Do not paste government IDs you are not allowed to store.
- Access and activity. Login, download, streaming, or usage notes for digital goods when relevant. Sibling: digital goods chargeback response.
- Shipping and delivery. Carrier, tracking, delivery date, recipient notes you may store. Soft if tracking never shows delivery.
- Refund and cancellation. Refund IDs, cancel timestamps, policy language visible at checkout. Credit-not-processed neighbor: credit not processed chargeback response.
- Customer communication. Chats and emails that name the order. Tone aimed at the issuer reviewer, not a lecture at the cardholder.
- Duplicate charge / receipt. When the claim is duplicate or incorrect amount, map receipts carefully. Sibling paths under dispute cases.
- Uncategorized / additional documents. Letterhead narrative and indexed extras when Dashboard allows. Prefer mapped slots first. Upload habit: Stripe dispute evidence upload.
Hard line: leave a field empty when you lack honest proof. Do not invent delivery, 3DS success, or refunds. Merchant defense only.
How Pingpong helps fill fields
Paste claim, reason or category, inventory with which file maps to which field, and due date. Chain: Grok → Perplexity → ChatGPT → Gemini → Claude. Ask which fields are soft or empty-on-purpose. Then draft the description: write your dispute description. Letterhead for additional docs: win disputes. Agents: dispute evidence API, Stripe dispute API, API for agents.
Paste shape (field map)
Stripe dispute ID. Reason or category. Amount. Due date DATE. Claim in one sentence. Proposed field map (field name → file or text, maps/soft/missing). Ask: grade field mapping; list soft slots; draft dispute description only if fighting is honest; list fields to leave empty. Do not invent proof. Do not paste full PAN, CVV, or secrets.
When to skip
Skip deep field essays when you already decided to accept, when counsel owns the pack, and when Dashboard shows no evidence due. Save the free eligible review for mid-ticket needs_response cases where wrong-slot uploads would burn the clock.
Related
Policy: chargeback policy for merchants. Training: chargeback training for support. Stripe metadata: Stripe dispute metadata. Template: Stripe dispute evidence template. Upload: Stripe dispute evidence upload. Agent API: dispute evidence API. CASE MAKER: win disputes. Write: write your dispute description. How-to: how to respond to a Stripe dispute. Examples: Stripe dispute evidence examples. Status: Stripe dispute status meanings. Ops runbook: chargeback ops runbook. Pays for itself: pays for itself. Agents: API for agents, Stripe dispute API. Hub: dispute cases. Buyer-side: before you file a chargeback. Pricing.
Map fields to the claim, then write
Start now: open the dispute in Stripe Dashboard, list each field you plan to fill, and paste the map into pingpongit.com for a soft-slot review. Template: Stripe dispute evidence template. Upload: Stripe dispute evidence upload. Letterhead: win disputes. Agents: dispute evidence API. Continue on Plus when the ritual sticks. Or the App Store.
Again: not legal or financial advice. Confirm every field in Stripe Dashboard. Merchant ops and evidence quality only. No consumer dispute coaching. No fake win rates.