Use examples as a checklist for finding your own records, then follow the actual Stripe case requirements.
Check the case
- For a delivery complaint, compare the order and carrier events.
- For a cancellation complaint, compare the request with the renewal.
- For a refund complaint, reconcile the refund reference.
- For a product complaint, compare the listing with what was supplied.
These are evidence categories, not sample facts to submit. Describe only events supported by your transaction records.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.