Read both the Stripe category and the customer’s complaint. Use the actual network reason code where provided, then check the current evidence requirements.
Start with the case
- Record the category and network code without translating them from memory.
- Read any customer statement supplied with the notice.
- Identify the disputed transaction and amount.
- Follow the evidence fields requested for this case.
Use the current reference
Stripe groups network reason codes into broader categories. Its reference connects those categories to response guidance. Use that source for the mapping rather than copying a code from a different network or payment method.
Prepare relevant evidence
A payment authorization record answers a different question from a return receipt. Choose evidence that addresses the complaint, then write the response.