Compare the agreed scope with the work delivered and the specific complaint.
Records to compare
- Scope and version accepted by the customer
- Milestones and delivery records
- Customer feedback and acceptance, if recorded
- Change requests, remediation and refunds
Check the conclusion
A record that work occurred does not establish that it matched the agreement. Address the disputed deliverable or quality issue using the contract and the delivered material.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.