Check what the processor is asking for and whether the notice is an inquiry or a formal dispute.
Records to compare
- Requested transaction details
- Receipt or invoice matching the payment
- Customer question or recognition issue
- Reply deadline and channel
Check the conclusion
Do not treat every information request as the same stage. Follow the instructions on the notice and monitor for any later request requiring a separate response.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.