Read the complaint and deadline, then decide whether your records support a challenge.
Check the case
- Identify the payment, customer claim and disputed amount.
- Gather records that address the claim.
- Review whether accepting the dispute is appropriate.
- Assign an approver and submission owner.
Use the processor’s response channel and save confirmation. Pingpong can review a draft or format supplied text as a PDF, but it does not submit your response.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.