Keep alert rules, payment status and resolution records together in your payments workflow.
Check the case
- Identify the program and provider involved.
- Record the transaction matched to the alert.
- Check existing refunds or automated resolutions.
- Review the current provider instructions.
Do not assume one alert program uses another program’s rules. Have the payments owner verify the configured action and how it is recorded in settlement.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.