Address the defect or performance complaint with records about the actual item or service.
Records to compare
- Purchase-time description and specification
- Reported defect and supporting photos or tests
- Inspection or repair findings
- Support response and offered remedy
Check the conclusion
Avoid answering a quality complaint only with proof that the item shipped. State any limits of the inspection and whether the complaint was resolved.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.