Build a transaction timeline from the processor records before writing an explanation.
Records to compare
- Authorization and capture records
- Settlement and adjustment events
- Retry, duplicate or reversal references
- The error alleged in the notice
Check the conclusion
Different technical failures can produce similar customer statements. Get payment operations to verify the cause rather than allowing an AI draft to select one.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.