Have the responsible payments specialist review the new claim, earlier submission and available options.
Records to compare
- Original case and response
- Issuer’s later objection
- Evidence that addresses the new point
- Applicable deadlines, fees and available actions
Check the conclusion
Later-stage procedures depend on the network, processor and case. Confirm the options with your acquirer before submitting another response or assuming the original packet is enough.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.