Identify the portion of the order or payment being challenged before preparing evidence.
Records to compare
- Original order and total
- Disputed line item or amount
- Delivery, service or refund record for that portion
- Any earlier partial adjustment
Check the conclusion
Keep the response proportional to the claim. Explain how the disputed portion relates to the whole payment and avoid treating an unrelated delivered item as evidence for it.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.