Check whether the same obligation was paid through another method before defending the card charge.
Records to compare
- Order or invoice being paid
- Card transaction reference
- Receipt or record for the alternative payment
- Refund, reversal or reconciliation history
Check the conclusion
Two payment receipts can refer to different orders. Tie each payment to the same obligation before concluding that the customer paid twice.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.