Refer a cash-disbursement dispute to the team with access to the terminal and settlement records.
Records to compare
- Terminal and transaction identifiers
- Journal, dispense or load records
- Reconciliation and exception logs
- The actual notice and account-holder claim
Check the conclusion
Retail shipping evidence cannot resolve a cash-dispense question. The response needs the relevant operator records and processor instructions.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.