Reconcile the payment authorization record with the transaction challenged in the notice.
Records to compare
- Authorization request and response
- Capture amount and timing
- Payment method and transaction identifiers
- Any reversal, retry or declined attempt
Check the conclusion
A successful capture does not by itself explain a missing or mismatched authorization. Ask the processor to clarify the transaction record before drafting a technical conclusion.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.