Reconcile the return authorization, received parcel and refund status.
Records to compare
- Return request and approved instructions
- Carrier receipt and tracking
- Warehouse receipt and condition record
- Refund decision, reference and status
Check the conclusion
A parcel marked delivered to the warehouse does not by itself establish the contents or final refund status. Investigate the gap and describe the source records accurately.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.