Match the proposed evidence to the Mastercard case requirements supplied by your processor.
Check the case
- Identify the actual allegation and code.
- Check which records are requested.
- Review the relevant transaction and customer history.
- Confirm the evidence format before submission.
Do not describe a case as eligible for a named Visa program merely because similar records exist. Ask the processor which requirements apply.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.