Ask your payment operations team to reconcile the transaction timestamps with the rule cited in the notice.
Records to compare
- Authorization timestamp
- Capture and settlement timestamps
- Processor and network references
- Any resubmission, outage or adjustment record
Check the conclusion
Use the actual notice and current acquirer instructions for the timing rule. Do not apply a deadline borrowed from a different network or transaction type.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.