Compare the agreed price with the amount actually captured and any later adjustments.
Records to compare
- Purchase-time total and currency
- Accepted changes, tips or add-ons where relevant
- Authorization and captured amounts
- Partial refunds or adjustments
Check the conclusion
Show the arithmetic behind the disputed difference. If the merchant charged the wrong amount, record that fact instead of trying to explain it away.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.