Keep the response deadline separate from the expected time for a decision.
Check the case
- Record when the case opened.
- Confirm the evidence due date.
- Save submission and review status changes.
- Check for follow-up requests.
The total duration depends on the case and provider. Use the processor’s current estimate and updates; do not treat a general range as a promised completion date.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.