Use the processor’s case record to establish whether evidence was submitted and whether a decision is available.
Check the case
- Record the dispute ID and latest status.
- Find the submission confirmation.
- Check for new requests or documents.
- Save the time of the status check.
A generated file or a completed internal task does not confirm a processor state. Escalate a missing submission confirmation promptly.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.