Merchant disputes

Prepare evidence for chargeback representment

Use the actual notice to determine how to challenge the disputed payment and what evidence is required.

Check the case

  • Read the case stage and requested response.
  • Match the reason to the transaction record.
  • Confirm the applicable deadline and fees.
  • Review and approve the evidence before submission.

Representment procedures depend on the processor and network. Seek the current instructions for this case instead of relying on a generic letter format.

Prepare the source record

Use the evidence checklist and submission workflow. For writing, see the response guide.