Match access and delivery records to the exact digital product and customer complaint.
Records to compare
- Product or license purchased
- Delivery email or activation record
- Relevant download or access events
- Support reports about access or product function
Check the conclusion
A download event can show access while leaving a quality complaint unresolved. Explain what the event records and avoid claiming it proves satisfaction.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.