Separate the price agreed at checkout from the currency and amount processed.
Records to compare
- Checkout currency and total
- Any recorded currency-conversion choice
- Authorization and settlement data
- Customer statement and processor explanation
Check the conclusion
Do not attribute a difference to an exchange rate without the applicable record. Cardholder conversion, merchant conversion and processing errors require different explanations.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.