Gather records of the item’s origin and identity before making an authenticity claim.
Records to compare
- Supplier invoice and chain of purchase
- Serial, batch or other item identifiers
- Listing and authenticity statements made at sale
- Customer’s evidence and any inspection result
Check the conclusion
A general supplier relationship is weaker than documentation tied to the disputed item. Describe what the source records establish and what remains unverified.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.