Not legal or financial advice. This page is not a substitute for your processor dispute console, card-network reason codes, acquirer playbooks, a licensed attorney, or your judgment. It describes a merchant ritual: use Pingpong to write a dispute description when the claim is counterfeit merchandise, inauthentic goods, or a close cousin. Nothing here coaches cardholders on filing counterfeit disputes or inventing authenticity stories.
A dispute lands stamped counterfeit or inauthentic. Product pulls the supplier invoice. Ops has serial photos from the unit that shipped. Brand or authorized-reseller paperwork sits in a folder nobody opened before Submit. One model already wrote a scolding letter about buyers who "wanted a bargain then cried fake." The submit button still wants a mapped narrative: what you sourced, how you can show authenticity marks or channel legitimacy, and what the listing disclosed about brand status. That is the moment this page is for.
People searching counterfeit merchandise chargeback response, fake goods dispute rebuttal, or how merchants respond to counterfeit / inauthentic reason codes usually get brand-protection FAQ pages. Useful starting points. This page is narrower. It treats counterfeit claims as a merchant evidence narrative: show the supply path and authenticity marks a stranger can verify, without hoping outrage substitutes for invoices and serial photos.
This is distinct from goods not as described chargeback response (merchandise SNAD / listing mismatch without a counterfeit stamp), from services not as described chargeback response (services / quality SNAD), and from friendly fraud chargeback response (first-party misuse pattern). Compelling pack language: compelling evidence for chargebacks. Primary writing ritual: write your dispute description. CASE MAKER letterhead PDF path (first PDF free, then $9/PDF or 5-pack $29 when export ships): win disputes. Hub: dispute cases. Buyer-side pause: before you file a chargeback.
Use Pingpong to write your dispute description. Paste the reason code, order facts, listing brand claims the buyer saw, supplier invoices or authorized-reseller docs you can share, serial / hologram / authentication photos of the unit shipped, customer chats about authenticity, return or remedy offers, and the deadline. Default chain: Grok, then Perplexity, then ChatGPT, then Gemini, then Claude. Later labs challenge soft "we only sell authentic" claims without a supply trail, missing photos of the unit shipped, and tone that lectures the cardholder. Brand: Pingpong at pingpongit.com. Not getpingpong.ai.
Definition: What is Pingpong. Mechanism: How it works. Founders: For founders.
Your first eligible web review is free. Web Plus $19.99/month, web Pro $124.99/month. iOS: three free Pingpongs, then Plus $24.99/month or Pro $59.99/month. Start free on pingpongit.com. Full table: pricing.
Pays-for-itself framing: clarifying one mid-ticket counterfeit claim (authentic chain intact, or honest refund already due) can cover a long stretch of Plus. No win-rate promises. Evidence quality only.
Counterfeit claims are an authenticity social object
The cardholder story is usually: what arrived is fake or not the brand you sold. Your story has to be an honest shape: authorized channel plus unit photos that match brand marks (show both); gray-market or parallel-import disclosure the buyer saw at purchase (show the disclosure); or a real authenticity problem where the honest move is refund, replace, or pull the SKU. Network codes and processor labels vary (counterfeit, inauthentic, quality with a fake allegation). Read the code on this case.
What usually breaks counterfeit replies: uploading a brand marketing PDF instead of the unit that shipped; arguing "we never sell fakes" with no supplier invoice; ignoring chats where you promised a different authenticity tier; mixing a fraud rant into a merchandise authenticity code; missing the reply window while drafting outrage; tone that lectures the cardholder about shopping elsewhere.
Hard line: legitimate merchant defense only. If you cannot honestly show authenticity for the unit shipped, remedy and close. Do not invent supplier invoices or hologram photos. No coaching to deny valid counterfeit claims.
The merchant ritual before Submit on a counterfeit case
Read the reason code and the processor checklist. Gather what you can prove: listing brand language the buyer saw, supplier or authorized-reseller paperwork, serial / hologram / tag photos of the shipped unit, authentication notes if a third party checked it, customer chats about authenticity, return or refund offers, policy language on authenticity and returns. Restate the claim in the cardholder's words. Draft a short dispute description that maps each proof line to the counterfeit claim. Run Pingpong on the draft plus the evidence inventory. Edit. Upload. Submit before the deadline.
Compelling pack language: compelling evidence for chargebacks. Network maps: Visa chargeback reason codes, Mastercard chargeback reason codes. Sibling reasons: goods not as described chargeback response, services not as described chargeback response, product not received chargeback response. Broader first response: respond to a chargeback. Related irreversible-submit habit: Catch AI mistakes before you commit.
How the five-model handoff works on a counterfeit response
Example shape: Processor PROCESSOR, reason code CODE (counterfeit / inauthentic as labeled), amount AMOUNT, order ORDER_ID, listing brand claims TEXT, supplier or channel proof LIST, unit authenticity photos LIST, customer communications LIST, remedy offers LIST, deadline DATE. Write my merchant counterfeit-merchandise dispute description, map each paragraph to the claim on the case, and list evidence to upload versus omit. Flag soft authenticity claims without a supply trail or unit photos. Do not invent proof I did not list. Do not paste full PAN, CVV, bank passwords, or government IDs you are not allowed to store.
Grok drafts. Perplexity through Claude review in sequence. You leave with a tighter description and a gap list. Architecture: Sequential vs parallel AI. Framing: AI second opinion. Debias: Debias AI.
Letterhead PDF path (and what is live today)
Today Pingpong writes and pressure-tests the dispute description and checklist you paste into your processor. The CASE MAKER lander for a letterhead evidence pack outline is win disputes: first PDF free, then $9/PDF or 5-pack $29 when export ships. One-click PDF export is not a live product button today. Do not delay a ticking case waiting for it. Start the free Pingpong now, or jump straight to write your dispute description. Assemble files in the console you already have. Existing API orientation: developer docs.
When to skip
Skip for pocket-change accepts, counsel-owned cases, and clear authenticity failures you already know you should remedy. Save the free eligible review for mid-ticket cases where the supply trail and unit photos match on paper but your first draft lectures the cardholder, or the authenticity archive needs a clean map to the code.
Related
Hub: dispute cases. Write the response: write your dispute description. CASE MAKER: win disputes. Sibling reasons: goods not as described chargeback response, services not as described chargeback response, late presentment chargeback response, product not received chargeback response, credit not processed chargeback response. Compelling pack: compelling evidence for chargebacks. Neighbors: respond to a chargeback, friendly fraud chargeback response, dispute representment. Network maps: Visa, Mastercard. Processors: Stripe, PayPal, Shopify. Buyer-side distinct: before you file a chargeback, before you return. Pricing.
Run it before you submit the counterfeit response
Start now: open pingpongit.com and dump reason code, claim, authenticity inventory, and deadline into one question. Or go straight to write your dispute description. Run Pingpong once. Keep survivors. Confirm in the processor UI. Continue on Plus or Pro if the ritual sticks (web $19.99 / $124.99; iOS $24.99 / $59.99). Or the App Store.
Again: not legal or financial advice. Merchant-side defense and evidence quality only. No consumer counterfeit-dispute coaching.