Ask the processor which liability rule applies to the actual payment and dispute reason.
Records to compare
- Payment method and network
- Authentication or card-entry record
- Dispute category and notice
- Processor assessment and requested response
Check the conclusion
Avoid using a general liability-shift statement as a reason to ignore a deadline. Confirm whether the case still requires action.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.