Build the evidence list around the disputed claim. Remove unrelated material so the reviewer can identify what each file establishes.
Record the case
- Processor, dispute ID and payment or order reference.
- The claim as received, including any supplied customer statement.
- Response deadline, time zone and current status from the processor.
- Disputed amount and any refund already recorded.
Match records to the complaint
- Delivery issue: the order, delivery commitment and actual fulfillment record.
- Product or service issue: the agreed description, supplied work and relevant support correspondence.
- Cancellation issue: signup terms, request history and billing timeline.
- Refund issue: promised refund, refund reference and processing status.
Check every file
Open each file, confirm that it belongs to the case and check that text is legible. Give it a descriptive name. Keep personal information limited to what the processor requests and what your response needs. Preserve the originals.
Review and submit
Compare the written response with the files. Confirm the processor’s current format and size requirements before submitting. Save the submission confirmation and the exact files used. For Stripe, see the Stripe evidence guide.