Not legal or financial advice. Processor fields, network reason codes, and evidence rules change. Confirm requirements in your live console and acquirer playbook. This page is merchant defense: what belongs in a documentation package when you fight a real sale. It does not coach cardholders on filing chargebacks. No invented win-rate percentages.
Finance sees the fee. Support has chats. Ops has tracking. Someone drops a zip of screenshots into Slack and asks if that is the package. The social object is not a zip dump. It is a skim-able pack: claim restated, narrative mapped to attachments, soft files cut. That is the moment this page is for.
People searching chargeback documentation package, chargeback evidence package, or merchant dispute documentation usually get template PDFs and generic blogs. Useful background. This page is narrower. It lists what operators actually put in the pack, then routes the narrative through Pingpong CASE MAKER.
Primary CTAs: chargeback evidence checklist, win disputes, write your dispute description. Hub: dispute cases.
Pays for itself: a tight package (or an honest early refund when proof is soft) is cheaper than defending theater. Fee math: pays for itself, Stripe dispute fee, chargeback fees and representment. No fake guarantees.
Brand: Pingpong at pingpongit.com. Not getpingpong.ai. First eligible web review free. Web Plus $19.99/month, Pro $124.99/month. iOS three free, Plus $24.99, Pro $59.99. Start on pingpongit.com. Pricing.
What belongs in the package
- Case header: merchant name, dispute or case ID, amount, reason code or category, console due date.
- Cardholder claim restated in their words, not your rebuttal tone.
- Merchant narrative that answers that claim, mapped sentence-by-sentence to attachments.
- Evidence index listing each file, what it proves, and which claim line it supports.
- Attachments that match the reason: delivery or access for not-received; auth and usage for fraud-shaped; refund IDs for credit-not-processed; cancel logs for subscription fights; policy language the buyer could see.
- Timeline of order, fulfillment, customer contact, and refund offers when those facts matter.
Optional letterhead wrapper: win disputes (first PDF free; Plus $19.99/mo includes 5; extras $12 or 10-pack $99; Pro 25/mo). Representment framing when you have something new: merchant representment letter, dispute representment. Rebuttal narrative shape: chargeback rebuttal letter.
What usually does not belong
Unlabeled screenshot dumps. Label-created treated as delivered. Catalog photos instead of the disputed unit. AVS/CVV overstated as identity. Internal Slack anger. Lectures aimed at the cardholder. Attachments from a different order. Soft refunds you already issued that the narrative still fights.
Packing habit that catches soft items early: chargeback evidence checklist. Compelling language: compelling evidence for chargebacks.
Merchant ritual to build the package
- Decide fight vs refund. Soft proof or a wrong sale means refund or accept early.
- Inventory evidence with status (have / missing / soft) via the checklist.
- Draft the description that maps claim to files via write your dispute description.
- Run Pingpong: Grok, then Perplexity, then ChatGPT, then Gemini, then Claude. Keep what survives five labs.
- Export letterhead if useful on win disputes, or call dispute evidence API.
- Upload or submit in your processor console with margin before the due date. Stripe upload sibling: Stripe dispute evidence upload.
Hard line: legitimate defense of real sales only. Do not fabricate tracking. Do not deny valid unauthorized-use claims. Do not coach consumers.
Where Pingpong sits
Pingpong pressure-tests the narrative and evidence index before the package leaves the building. Later labs catch full-order theater on a partial claim, wrong reason framing, and attachments that do not prove what the sentence claims. Agent path: API for agents, dispute evidence API, Stripe dispute API.
Paste shape
Processor NAME. Dispute ID. Reason code. Amount. Cardholder claim. Evidence inventory with file names and status. Policy language. Due date DATE. Ask: write my merchant dispute description and evidence index for a documentation package, mark soft claims, list omissions, and say whether an early refund is cleaner than fighting. Do not invent proof. Do not paste full PAN, CVV, bank passwords, or government IDs you are not allowed to store.
When to skip
Skip pocket-change accepts, counsel-owned cases, and months where your acquirer already owns the response. Save the free eligible review for mid-ticket packages where a zip dump would miss the actual claim.
Related
Retention: dispute evidence retention. Checklist: chargeback evidence checklist. CASE MAKER: win disputes. Write: write your dispute description. Stripe upload: Stripe dispute evidence upload. Stripe evidence: Stripe dispute evidence. Rebuttal: chargeback rebuttal letter. Representment: merchant representment letter, dispute representment. Compelling: compelling evidence for chargebacks. Fee math: pays for itself. Agent APIs: API for agents, dispute evidence API. Hub: dispute cases. Buyer-side: before you file a chargeback. Pricing. Also: Mastercard compelling evidence, Visa Compelling Evidence checklist, chargeback evidence timeline; submit chargeback evidence, Stripe dispute notification, chargeback alert response, merchant dispute workflow, Stripe dispute evidence examples, chargeback defense playbook. Also: chargeback case file, chargeback narrative writing, Stripe dispute evidence template. Also: dispute evidence cover letter, chargeback evidence organization, Stripe dispute reason codes.
Ship a skim-able pack, not a zip dump
Start now: open pingpongit.com with claim, inventory, and due date. Paste via write your dispute description. Pack with chargeback evidence checklist. Export letterhead on win disputes when the pack survives five labs. Continue on Plus when the ritual sticks. Or the App Store.
Again: not legal or financial advice. Confirm every field in your processor. Merchant defense and evidence quality only. No consumer dispute coaching.