Not legal or financial advice. Processor UIs, network clocks, and evidence fields change. Confirm every due date and upload field in your live tools. This page is merchant defense: how to assemble a chargeback case file that a stranger can skim. It does not coach cardholders on filing chargebacks. No invented win-rate percentages.
Dispute lands. Someone dumps Downloads into a folder named "case" and hopes the zip reads as proof. The social object is a case file: claim restated, attachments indexed, narrative mapped, soft items marked. That is the moment this page is for.
People searching chargeback case file, dispute case file, or how to build chargeback evidence usually get template kits and vendor landers. Useful vocabulary. This page is narrower. It names the pieces of a merchant case file, then routes into Pingpong CASE MAKER: documentation package, checklist, letterhead PDF, description writing.
Primary CTAs: chargeback documentation package, chargeback evidence checklist, win disputes, write your dispute description. Also: pays for itself, API for agents, dispute evidence API, Stripe dispute API. Hub: dispute cases.
Pays for itself: one recovered mid-ticket case (or an honest early refund when proof is soft) routinely covers a long stretch of Plus. Fee framing: pays for itself, Stripe dispute fee. No fake guarantees.
Brand: Pingpong at pingpongit.com. Not getpingpong.ai. First eligible web review free. Web Plus $19.99/month, Pro $124.99/month. iOS three free, Plus $24.99, Pro $59.99. Start on pingpongit.com. Pricing.
What a case file is (and is not)
A case file is the working set you defend from: reason code and cardholder claim in one sentence, evidence inventory with file names, narrative that points at those files, policy language the buyer could see, refund or support timeline, due date. It is not a mood board of screenshots, not a Slack dump, not a lecture at the cardholder. Package shape: chargeback documentation package. Packing list: chargeback evidence checklist.
Build the case file (short)
- Restate the claim. One sentence the issuer believes. Wrong label means wrong proof. Sibling: respond to a chargeback.
- Inventory evidence. Delivery scans, access logs, AVS/CVV outcomes you are allowed to store, chat transcripts, refund IDs, signed policies. Mark soft versus compelling. Checklist: chargeback evidence checklist.
- Write the narrative. Map each sentence to an attachment. Path: write your dispute description, tone sibling chargeback narrative writing, letter shape chargeback rebuttal letter.
- Index attachments. Filename, what it proves, date. Stripe-shaped sections: Stripe dispute evidence template.
- Pressure-test with Pingpong (Grok → Perplexity → ChatGPT → Gemini → Claude). Ask later models to refuse theater and name omissions.
- Export and submit. Letterhead: win disputes (first PDF free; Plus $19.99/mo includes 5; extras $12 or 10-pack $99; Pro 25/mo). Retention: dispute evidence retention. Package: chargeback documentation package. Submit path: submit chargeback evidence.
- Fee-aware stop. Soft proof plus climbing fees means accept or refund may be cleaner. Framing: pays for itself.
Hard line: legitimate defense of real sales only. Do not fabricate scans. Do not deny valid unauthorized-use claims. Do not coach consumers.
Where Pingpong sits
Pingpong pressure-tests whether the case file answers the claim before you burn the response window. CASE MAKER: win disputes. Agent-callable path: API for agents, dispute evidence API, Stripe dispute API. Myths about magic rates: chargeback win rate myths.
Paste shape
Processor NAME. Dispute ID. Reason code. Amount. Cardholder claim in one sentence. Evidence inventory with file names and what each proves. Policy language. Refund attempts. Due date DATE. Ask: assemble my merchant chargeback case file outline; write the description; mark soft claims; list omissions; say whether an early refund is cleaner than fighting. Do not invent proof. Do not paste full PAN, CVV, bank passwords, or government IDs you are not allowed to store.
When to skip
Skip pocket-change accepts, counsel-owned escalations, and months where your acquirer already owns the response. Save the free eligible review for mid-ticket cases where a zip dump would miss the claim.
Related
Package: chargeback documentation package. Checklist: chargeback evidence checklist. CASE MAKER: win disputes. Write: write your dispute description. Narrative: chargeback narrative writing. Stripe template: Stripe dispute evidence template. Rebuttal: chargeback rebuttal letter. Upload: Stripe dispute evidence upload. Defense: chargeback defense playbook. Pays for itself: pays for itself. Agents: API for agents, dispute evidence API. Hub: dispute cases. Buyer-side: before you file a chargeback. Pricing. Also: dispute evidence cover letter, chargeback evidence organization, Stripe dispute reason codes.
Build the file, then submit
Start now: restate the claim, list attachments, paste into pingpongit.com, and ask for a case file outline that refuses theater. Shape letterhead on win disputes. Package: chargeback documentation package. Checklist: chargeback evidence checklist. Write path: write your dispute description. Continue on Plus when the ritual sticks. Or the App Store.
Again: not legal or financial advice. Merchant-side defense and evidence quality only. No consumer dispute coaching.