Read the alert’s requested action and current payment status before responding.
Check the case
- Identify the alert provider and transaction.
- Check whether a refund or resolution has already happened.
- Record the response window in the alert.
- Confirm the result after taking the authorized action.
An alert and a formal dispute may follow different processes. Avoid duplicate refunds by reconciling the current payment before acting.
Prepare the source record
Use the evidence checklist and submission workflow. For writing, see the response guide.