Merchant disputes

Review additional information in a dispute

Read the additional statement with the original claim and check what response the processor is requesting.

Records to compare

  • Original notice and evidence submitted
  • New statement or documents
  • Current case stage and requested action
  • Deadline and allowed response channel

Check the conclusion

An addendum does not automatically mean you can upload another response. Confirm the available action in the actual case before preparing more files.

Prepare the response

Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.