Put the cancellation request and fulfillment events on the same timeline.
Records to compare
- Order and applicable cancellation terms
- Timestamped cancellation request
- Shipment or service-start record
- Seller response and any refund
Check the conclusion
Do not describe a cancellation as late without identifying the applicable term and relevant dates. Include a support delay if it affected the outcome.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.