Compare the cancellation request, subscription terms and disputed renewal on one timeline.
Records to compare
- Subscription terms accepted at signup
- Renewal date and amount
- Cancellation request, channel and confirmation
- Access changes and any subsequent refund
Check the conclusion
A login after the disputed charge does not resolve whether cancellation was requested earlier. Address the cancellation record directly, including support mistakes.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.