Read the inquiry or chargeback notice and identify the exact transaction and requested records.
Gather the source records
- The dispute and payment references, amount and due date.
- The customer’s complaint and purchase-time terms.
- The relevant fulfillment, access, cancellation or refund history.
- Any earlier response or resolution recorded by your team.
Review and send
Explain how each record addresses the claim. Confirm the accepted file format and final submission step in American Express. Save the submitted version and the case confirmation.
Use Pingpong for preparation
The writing guide helps structure a factual draft. The PDF formatter prints approved text and an evidence list. It does not connect to American Express or submit the response.