Reconcile the Afterpay order and any refund with the merchant dispute notice before replying.
Gather the source records
- The dispute and payment references, amount and due date.
- The customer’s complaint and purchase-time terms.
- The relevant fulfillment, access, cancellation or refund history.
- Any earlier response or resolution recorded by your team.
Review and send
Explain how each record addresses the claim. Confirm the accepted file format and final submission step in Afterpay. Save the submitted version and the case confirmation.
Use Pingpong for preparation
The writing guide helps structure a factual draft. The PDF formatter prints approved text and an evidence list. It does not connect to Afterpay or submit the response.