Compare the disputed purchase with the account’s access and change history.
Records to compare
- Login and session events tied to the purchase
- Password, email or device changes
- Fulfillment destination or digital access
- Customer report and security investigation
Check the conclusion
Access from a known account does not prove the authorized customer made the purchase. Treat security findings and transaction facts separately.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.